At Your Assistance: How to Access the College's New EAP

As of January 2025, the College’s employee assistance program, Deer Oaks EAP, has been acquired by AllOne Health, a leading provider of EAP and whole health solutions.

The AllOne Health Employee Assistance Program is a free service provided by the College of Charleston that offers a wide variety of counseling, referral and consultation services. The programs are designed to assist employees and their families in resolving work/life issues in order to live happier, healthier, more balanced lives. Benefits apply to any person residing in an employee’s home and any children who are away attending college.

“Please know that there will be no disruption in the benefits you enjoyed through Deer Oaks,” says Ed Pope, vice president of human resources. “In fact, there are quite a few enhancements under AllOne Health EAP.”

Generally, benefits remain the same:

• Mental health sessions (in-person, video counseling or telephonic counseling)
• Life coaching
• Discounts on items and popular brands, including apparel, electronics, entertainment/tickets, food, pets, travel (including discounts to popular theme parks) and more
• Financial consultation
• Legal referrals
• Work-Life resources and referrals (e.g., referrals for childcare, adoption, special needs support, eldercare, housing, transportation, education, pet care)
• Personal assistant referrals for travel, entertainment, professional services, cleaning services, home food delivery and management of everyday tasks
• Medical advocacy
• Monthly insights newsletters

There are enhanced benefits through AllOne Health:

• Podcasts
• Confidential online assessments
• Whole health webinars (members may register for an upcoming event or browse previously recorded sessions)
• Soft skills courses for employees and supervisors on these topics and more
  • Assertiveness
  • Civility in the workplace
  • Communication
  • Conflict resolution
  • Employee onboarding
  • Interpersonal skills
  • Project management 
  • Stress management
  • Team building for managers
  • Time management

“You can expect the same high-touch care and high-quality EAP support – on an upgraded, user-friendly website,” says Pope. “The most important thing for employees to know is how to access these services.”

To access the AllOne Health Member Portal, employees should follow the below steps:

1. Click the Employee Assistance Program tile on MyPortal;
2. Scroll down and click Open AllOne Health EAP Services
3. Click sign up;
4. Enter the company code (cofc), their College of Charleston email address and a password;
5. Click the Sign Up button (employees must click “sign up” to create their account); and
6. Log into the Member Portal with their new credentials.

Employees can also access services without an account or signing onto the portal by calling 888.993.7650. All services are confidential and can be accessed 24 hours a day, seven days a week.